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GENERAL INQUIRIES (FAQ’s)

Do i need to get tested to travel?

Some countries  require travelers  to present Antigen test or PCR test, other countries only accept the PCR test. Please consult the travel advisory website of the country you are traveling.

 

Can i get tested in the property?

Yes, for more information contact your concierge.

 

Do i need medical/ travel insurance?

Yes, it is important to have a medical or travel insurace in advance from your country before traveling.

 

At what time is check- in and check- out?

Check in is at 3:00 P.M.
Check out is at 12:00 P.M.

 

Cash – Credit Card:

Make sure to call your bank to let them know you will be traveling. In Tulum we have a lot of places “cash only” and most of the taxis only accept cash aswell, don’t forget to bring enough for you to enjoy your vacation. 

 

What to do, where to go?

By booking with Rentals Tulum, you will receive the best concierge service, for more information please contact your concierge or click here to send a request.